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Advise you to choose
the right indicators
Channels are multiplying and the lack of fluidity in customer paths can be a source of irritation for your customers. Just as your brand must try to avoid breaks between channels, the measurement must be fluid, agile, clear and easy to understand in order to allow a quick and concrete progress on all these channels.
The measurement we implement concerns all channels in a customer-centric spirit and the indicators are transversal so that you have a complete and more accurate vision of the experience delivered to your customers.
Our support as a customer
PRESENCE supports you in your evaluation, diagnosis and decision-making process to improve and perfect your customer experience. Benefit from an objective and transparent vision of the quality of your services to define your action plans and lead effective training sessions targeted at the real needs of your teams.