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Advice & Support

Our added value:
expert CX advice and a
and a real human support

Just like you, we want you to offer a memorable experience to your customers. Therefore, beyond the proven effectiveness of our evaluation tools, it is really the support and proximity of our team of specialists that will help you progress.

Advise you to choose
the right indicators


Channels are multiplying and the lack of fluidity in customer paths can be a source of irritation for your customers. Just as your brand must try to avoid breaks between channels, the measurement must be fluid, agile, clear and easy to understand in order to allow a quick and concrete progress on all these channels.


The measurement we implement concerns all channels in a customer-centric spirit and the indicators are transversal so that you have a complete and more accurate vision of the experience delivered to your customers.

Support for your teams
at each stage
of your
CX project

At your side during all stages of your project, we ensure the implementation of innovative tools and we advise you in the establishment of ambitious action plans to achieve your goals. Our teams will analyze your data and provide you with appropriate recommendations.

1/ Advice on methodologies

We advise you on the methodologies to be deployed so that they are the most adapted to your customer journey.

We propose to combine different methodologies in order to gather even more complete and actionable results for your teams.

2/ Choice of KPIs

3/ Communication of results

4/ Deployment of action plan

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An exclusive partner
to its customers

The proximity we have with our customers is our strength. Much more than just the tools we offer you, we build a real human relationship together. From start to finish, a team dedicated to your project will accompany and advise you. You will benefit from unique recommendations adapted to your brand that will allow you to progress and stand out.

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Our support as a customer
experience expert

PRESENCE supports you in your evaluation, diagnosis and decision-making process to improve and perfect your customer experience. Benefit from an objective and transparent vision of the quality of your services to define your action plans and lead effective training sessions targeted at the real needs of your teams.

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