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Competition and sector Benchmark
Our unique database for your competitive analysis
Our Benchmark gives you access to key metrics and statistical results from CX studies conducted by our institute.
Our unique database, compiled by our customer experience and satisfaction experts, provides your company with an unparalleled panel of 800,000 customer experiences. This CX library is a valuable source of information for your competitive analysis.
Position yourself and establish action plans targeted to your needs
The Benchmark offers you an efficient and precise way to orientate your action plans in order to choose in a relevant and conscious way the strategic orientations of your company.
It allows you to take perspective on your results by comparing them to the data of your network, your industry or all the sectors in which our research institute operates.
Our extensive library of customer experiences can be used to conduct a true industry benchmark for your company, thanks to its many strengths, including:
- Identification of your strengths and above-market performance
- Assimilation of your company’s competitive CX advantages
- Highlighting the CX friction points in your network
- Clearly distinguish the priorities for action in order to intervene quickly and restore customer satisfaction in the long term
By giving you access to the high averages and the most virtuous results of the leaders in terms of reception and service quality, the Benchmark encourages emulation of your employees and inspires your points of sale. Put in perspective with the possibilities offered to you to progress and distinguish yourself from your competitors, your action plans gain in efficiency.
Our support as a customer
Thanks to an exhaustive knowledge of the data in your industry, and other sectors of interest, PRESENCE helps you make decisions and offers you a broader perspective of the field of possibilities in terms of customer experience. Our CX experts provide daily support to your head office teams, who benefit from personalized advice on how to use and put into perspective the data generated by your competitive analysis.