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PRESENCE, your 360° customer experience research institute

Our marketing research institute, expert in the measurement and animation of the customer experience within networks, accompanies you in your evaluation and diagnostic process and in your decision-making to improve the experience and satisfaction of your customers.
Your challenges Discover us

Multi-methodology combination to address your customer experience

Our wide range of innovative and complementary services and methodologies are adapted to each stage of your customer journey to measure your customer experience (CX) and distinguish you on your market.

 

Mystery eXperience
Review Benchmark
Customer Feedback
Team Feedback
Audit eXperience

Our multi-sectoral expertise

At a time where your customers are comparing their buying experiences with those of your competitors as well as with all their experiences in all sectors, our multi-sectorial expertise is more than ever an added value.

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Automotive
A key issue for the future of our societies, mobility and the changes in our travel habits are leading to a real revolution in the automotive industry...
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Public Sector & Services
Improving customer experience requires the deployment of new offers and additional services corresponding to the renewed habits of the market...
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Hotel & Restaurant
The hotel and restaurant sector has been changing for several years and has begun to adapt to the growing demands of its clientele and their new consumer habits...
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Bank & Insurance
The expectations and volatility of clients and insureds are increasing considerably in a context of digitalization and the opening of the market to international players...
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Fashion & Luxury
Luxury and fashion is a world of unique codes. We are sensitive to your vision of luxury to help you offer a memorable customer experience to an increasingly demanding clientele...
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Beauty & Health
The change in consumer habits, whether to obtain health advice or to buy beauty and care products, requires rethinking the physical and digital customer experience...
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Large Retailers
Consumer buying habits are changing drastically. Understanding and satisfying the new requirements to build customer loyalty will ensure the success of a large retailer...
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Our Business Sectors

Accompanying your
your teams towards excellence

PRESENCE is the customer experience (CX) institute that offers you comprehensive marketing support.

With our innovative methodologies and our expert customer experience teams, we can help you evaluate and diagnose your performance and implement operational action plans throughout your network.

To help your teams progress, we extend our support by giving you the keys to your CX performance using innovative tools.

Dynamic Report

Lead your teams and identify your areas for improvement

Get instant access to the essential KPIs concerning your customers’ satisfaction and experience. Whether you have a regional, national or international network, our intuitive and educational management tools give you access to the results and verbatims of your surveys, the benchmark of your online opinions, as well as the diagnosis of your strong points and your identified areas for improvement.

 

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Genius

Take action and make concrete progress

The combination of quality feedback on our in-store requirements with the digital tool giving us direct feedback from the customer, allows us to challenge our teams and aim for operational excellence in all our outlets.
CUSTOMER RELATIONS AND SALES ANIMATION MANAGER
The CX platform, which is very easy to read, gives a 360° view of what is happening in real time in the store. The idea is to raise awareness among field staff that customer experience is something very important and that it is the brand image on a daily basis.
RETAIL MANAGER
The audit reports are always of high quality and allow us to manage our teams with practical and factual elements. These are real assets to reach the KPIs objectives and to improve our customer service. 
KEY ACCOUNT MANAGER
I am very satisfied with the collaboration with PRESENCE and what we have been able to put in place on a daily basis. We work hand in hand to continuously improve our customer experience.
RETAIL MANAGER

Your partner in customer experience

Experts for nearly 50 years in measuring and animating customer experience within networks, we are the CX partner of many brands. We have more than 120 active clients in various sectors and operate in nearly 100 countries around the world.

12
Partner brands
100
Countries
150 000
Research panelists
10 000
Pollsters in France