Become a mystery shopper for our Mystery Shopping research institute



Presence: the historical leader in mystery shopping


At Presence, we conduct marketing research for companies that want to measure the quality of their services, the performance of their employees and the compliance of their operations.

Our research institute federates a community of mystery shoppers to help our clients collect objective data about their business.

By choosing to become a mystery shopper, you not only help our clients gather the best possible information about their business, but you also positively influence the experience they deliver to their customers.

As a mystery shopper, you will come into contact with businesses that need help understanding the impact of their operations and service on their customers’ experience.

Become a pollster

What is a Mystery Shopping?

Mystery shopping consists of a mystery shopper visiting an establishment (restaurant, store, hotel, pharmacy…) and objectively evaluating what happened during his visit.

All brands use mystery shopping to provide them with detailed information about the customer experience and to coach their teams towards operational excellence and thus increase customer loyalty.

Thanks to the results they obtain, these companies are able to identify the dysfunctions that need to be corrected quickly and put in place concrete action plans to progress and improve the experience of future customers.



What makes a successful mystery shopper?


We are continually looking to expand our network of mystery shoppers with people who :

  • Have an excellent sense of observation
  • Are able to memorize a scenario and play the role of a client
  • Are extremely rigorous in their work and time management
  • Have good written and oral communication skills


You like to give your opinion and want to help brands improve? Then become a mystery shopper!

How to become a mystery shopper?

Presence relies on the two field companies of the group to carry out its mystery visits: Field & Solutions and Qualivox. All you have to do is follow a few steps to register easily.

Our platforms then offer you a simple way to select and carry out missions. Whether it’s restaurant, hotel or retail mystery shopping, you will be able to consult all the opportunities available in your area and register to perform the missions that interest you.

Discover our two platforms and register on each of them to benefit from the largest choice of mystery shopping missions!

Field & Solutions