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Customer online reviews and e-reputation to enhance your customer experience
The importance of customer reviews in
your omnichannel journey
In a context of omnichannel development, the number of points of contact between your customers and your teams is increasing. All of these exchanges contribute to the construction of your customers’ satisfaction and they share their experience on the Internet where customer reviews are widely distributed.
Review Benchmark: online reviews to serve your customer experience
The Review Benchmark solution is all PRESENCE’s know-how, combined with the possibilities offered by digital technology, to understand and perfect your customer experience.
Collecting and analyzing customer opinions on the Internet contributes to the identification of your digital customer journey, but also to the understanding of your physical customer experience, and therefore to the overall analysis of your customer experience and satisfaction.
Our support as a customer
Our agency specialized in customer experience (CX) follows the evolutions of your sector by offering you a wide range of innovative measurement solutions and benchmarks.
Our teams provide you with valuable recommendations in order to develop action plans. Associated with these action plans, the Review Benchmark contributes to the training and motivation of your teams by animating your network.