Your international studies

Achieve excellence in your CX actions across the globe

Our international expertise ensures the excellence of your customer experience (CX) actions across the globe.

Our institute, expert in customer experience, has a well-established international presence. PRESENCE puts at your disposal its vast network of collaborators and nearly one million mystery shoppers in nearly 100 countries.

This local presence allows us to serve our 120 corporate clients in the management and analysis of their marketing studies in France and abroad.

Our CX expertise :
a local and international presence

Your international business development strategy requires dedicated expertise.

We collaborate with partner agencies established throughout the world to conduct research programs as close as possible to your network while benefiting from a detailed understanding of the expectations of your local clientele and the cultural specificities of the region.


MSPA founding member
and ESOMAR member



PRESENCE is a founding member of MSPA Europe/Africa, the representative association of Mystery Shopping providers.

With more than 450 members in 80 countries, MSPA is present worldwide and adheres to a common Code of Ethics and Best Practices to ensure optimal customer service.

MSPA regularly organizes professional meetings, exchanges of experience and training activities aimed at improving customer experience management worldwide.



ESOMAR is a not-for-profit membership organisation present in over 130 countries through its members. Members form a community convinced of the potential of data analytics, research and insights to help improve societies, organisations and everyone’s life.

We work hand in hand with international partner agencies that share our values and our taste for excellence.