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GENIUS: a tool to support your
your customer experience strategy
Establish a cycle of continuous improvement in your customer experience
GENIUS provides all your employees with an intuitive, easy-to-use solution that establishes a common CX language to enhance communication between your strategic division and your sales force.
Best practices and your actions to improve your customer experience are disseminated and easily identifiable by all your employees.
The GENIUS interface thus becomes a real integration lever within your company and allows everyone to take part in your customer experience strategy!
The GENIUS participative solution gives meaning to the actions of your employees in a constant manner in order to:
- Help your teams define their strengths and areas for improvement.
- Get them to commit to specific, measurable and verifiable objectives.
- Build an action plan based on identified best practices.
- Validate and monitor the actions implemented day after day.
- Highlight the positive impact of their personal actions on the commercial performance of their point of sale and the network.
The GENIUS solution allows you to initiate a virtuous cycle of continuous improvement of your sales and CX performance through the recognition of best practices and the promotion of management by objectives.