Cookie management policyIn order to always improve your browsing experience on our site, we use anonymous browsing statistics.
Our CX expertise at the service of your employees’ satisfaction and commitment
As a specialist in customer experience and satisfaction, our institute extends its field of action to all the stakeholders of your company, not including your employees.
PRESENCE philosophy places employee satisfaction at the heart of the strategic axes for the development and success of a company. Indeed, the quality of the relationship between your company and your customers is symmetrical to the quality of the relationship between your company and all your employees.
Our institute puts its know-how and innovative methodology at the service of your employer brand by helping you to measure your employees’ satisfaction and analyze employee satisfaction questionnaires in order to improve your employee experience.
Team Feedback: complementary approaches to measure your employees’ satisfaction
Our teams support you in conducting employee satisfaction surveys at work.
We measure your employees’ satisfaction through the development and deployment of an employee satisfaction questionnaire tailored to your network.
The Team Feedback solution allows you to carry out a satisfaction survey of your employees thanks to 3 approaches that can be used in a complementary way:
- The employee satisfaction survey on their experience within your company
- The mirror survey which allows you to understand customer satisfaction as perceived by your internal employees
- Measuring the support and commitment of your employees following the implementation of new customer processes and projects orchestrated by your head office (quality, safety, etc.)
Our support as a
customer experience expert
Our Team Feedback solution is part of a continuous improvement process of your employee and customer experience. Our teams accompany you step by step in the elaboration of your satisfaction questionnaires, in the deployment of these surveys, but also in the analysis of the results and the establishment of action plans.