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Our Customer Experience (CX)
We offer a wide range of complementary research solutions adapted to your brand and your customer journey to optimize the experience delivered to your customers.
The Mystery eXperience solution accurately and objectively measures and analyzes the quality of services actually provided by your teams throughout your physical or digital network.Discover
Thanks to our Review Benchmark solution, we give you the keys to measure your digital brand image in order to know and control the e-reputation of your network. The collection and analysis of customer reviews allows you to take...Discover
Our Customer Feedback solution gives you access to your customers' real perception of your company's offer and services, but especially of the experience they have had with your brand and your teams. Because your customers remain...Discover
Our Team Feedback solution encourages you to listen to your employees and, by ensuring their commitment and trust in your company, starts a virtuous circle for the benefit of your end customer and your business performance.Discover
Our Audit eXperience solution allows you to carry out operational audits within your points of sale to provide an overview of the procedures in place in order to diagnose the relevance of these operations, but also their...Discover