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PRESENCE, your 360° customer experience research institute
Multi-methodology combination to address your customer experience
Our wide range of innovative and complementary services and methodologies are adapted to each stage of your customer journey to measure your customer experience (CX) and distinguish you on your market.
The Mystery eXperience solution accurately and objectively measures and analyzes the quality of services actually provided by your teams throughout your physical or digital network…
Thanks to our Review Benchmark solution, we give you the keys to measure your digital brand image in order to know and control the e-reputation of your network…
Our Customer Feedback solution gives you access to your customers’ real perception of your company’s offer and services, but especially of the experience they have had with your brand and your teams…
Our Team Feedback solution encourages you to listen to your employees and, by ensuring their commitment and trust in your company, starts a virtuous circle for the benefit of your end customer and your business performance…
An operational audit from our Audit eXperience will allow you to act quickly to re-establish the procedures that will ensure the satisfaction, but also the safety of your teams and your customers…
your teams towards excellence
PRESENCE is the customer experience (CX) institute that offers you comprehensive marketing support.
With our innovative methodologies and our expert customer experience teams, we can help you evaluate and diagnose your performance and implement operational action plans throughout your network.
To help your teams progress, we extend our support by giving you the keys to your CX performance using innovative tools.
Lead your teams and identify your areas for improvement
Get instant access to the essential KPIs concerning your customers’ satisfaction and experience. Whether you have a regional, national or international network, our intuitive and educational management tools give you access to the results and verbatims of your surveys, the benchmark of your online opinions, as well as the diagnosis of your strong points and your identified areas for improvement.
Take action and make concrete progress
Your partner in customer experience
Experts for nearly 50 years in measuring and animating customer experience within networks, we are the CX partner of many brands. We have more than 120 active clients in various sectors and operate in nearly 100 countries around the world.
We share with you our news, the latest CX trends in your industry, and valuable tips to better understand your customer experience.