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In order to always improve your browsing experience on our site, we use anonymous browsing statistics.Our CX multi-sector expertise
From the automotive industry to luxury houses, from the hotel and restaurant industry to the public sector and services, PRESENCE is the preferred partner of companies that have made the customer experience the foundation of their successful business strategy.
With a benchmark of more than 800,000 multi-sector customer experiences, our institute has won the renewed trust of the largest French brands and major international players.
Home ▶ Business Sectors
Automotive
A key issue for the future of our societies, mobility and the changes in our travel habits are leading to a real revolution in the automotive industry...
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Bank & Insurrance
The expectations and volatility of clients and insureds are increasing considerably in a context of digitalization and the opening of the market to international players...
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Hotel & Restaurant
The hotel and restaurant sector has been changing for several years and has begun to adapt to the growing demands of its clientele and their new consumer habits...
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Fashion & Luxury
Luxury and fashion is a world of unique codes. We are sensitive to your vision of luxury to help you offer a memorable customer experience to an increasingly demanding clientele...
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Large Retailers
Consumer buying habits are changing drastically. Understanding and satisfying the new requirements to build customer loyalty will ensure the success of a large retailer...
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Public Sector & Services
Improving customer experience requires the deployment of new offers and additional services corresponding to the renewed habits of the market...
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Beauty & Health
The change in consumer habits, whether to obtain health advice or to buy beauty and care products, requires rethinking the physical and digital customer experience...
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